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Continue ShoppingFAQs
Have questions? Find quick answers about Lasonae orders, shipping, returns, product care, and more. Get the support you need with our helpful FAQ section. If you can’t find the answer you’re looking for here, please contact us.
Shipping
- Handling Time: 1-2 Business Days (Monday to Friday)
- Transit Time: 2-4 Business Days
- Estimated Delivery Time: 3-6 Business Days in total
For complete details, see our shipping policy.
Yes, we offer free shipping across the United States, with no minimum spend. Check our shipping policy for more information.
We currently ship to all addresses within the United States. At this time, international shipping is not available.
If your order hasn’t arrived within the expected delivery window and there haven’t been any recent tracking updates, we suggest first reviewing your tracking information. If anything seems unusual or concerning, please reach out to our customer support team for assistance.
You can contact us via email at support@lasonae.nl or call us at +31625428737. Our phone support is available Monday to Friday, 9am to 5pm EST (closed on weekends). We aim to respond to all inquiries within 24 hours during business hours.
As soon as your order ships from our warehouse, you’ll receive a confirmation email with a tracking number. This allows you to follow your delivery’s progress and stay updated on its status and location every step of the way.
If you spot an error in your shipping address, please email us at support@lasonae.nl within 24 hours of placing your order. Be sure to include your name and order number. We’ll do our best to correct the address before your package leaves our warehouse. Once your order has shipped, changes can’t be guaranteed but we’ll do everything we can to help.
Return & Refunds
Yes, Lasonae accepts returns under our 30-Day Return Policy. To be eligible, items must be in brand-new, unused condition and returned in their original packaging.
If you have any questions about the return process, feel free to reach out to us at support@lasonae.nl or call us at +31625428737. Our support team is available Monday to Friday, 9am – 5pm EST (closed on weekends), and we aim to respond within 24 hours during business hours.
Once we receive and inspect your returned item, your refund will be processed within 7 days.
To initiate a return, please email us at support@lasonae.nl. For full details, visit our Return Policy page.
Payments & Security
We accept the below payment methods:
- Visa
- Mastercard
At Lasonae your safety is our number one concern. Credit card information is not retained by our servers. All credit card information is processed and secured on a 128-bit SSL secure transaction server.
You can verify this by looking for the padlock in the top right-hand corner of your browser window. Transactions are processed through the payment gateway, thus ensuring that credit card information is never stored. For your protection and peace of mind, we may, from time to time, carry out unannounced security audits on selected transactions.
You may be contacted in order to confirm certain details. Please note that all information requested must be filled in on the online payment form.
For more information, please visit our Billing Terms & Conditions page.
To initiate a return, please email us at support@lasonae.nl. For full details, visit our Return Policy page.
Company & Contact
We’re based in The Netherlands.
Our address:
Sleutelbloem 12, Leeuwarden 8935 RP, Netherlands
You can contact us by phone or email:
- Phone: +31625428737
- Email: support@lasonae.nl
Our support lines are open Monday to Friday, from 9am to 5pm EST (closed on weekends). We aim to respond to all inquiries within 24 hours during business hours.